Shipping Policy

Shipping Methods

• Large products, including gates and arms, ship via LTL freight carriers.

• Accessories and smaller components may ship via standard parcel carriers.

Shipping Restrictions

• Due to the size and weight of our products, some addresses cannot be serviced by our standard carriers.

• If this happens:

  • Select “Local Pickup” at checkout.

  • We’ll contact you to coordinate alternate delivery.

  • A separate freight invoice may apply.

Delivery Expectations

• Delivery timelines depend on product size, destination, and carrier availability.

• Tracking information is provided once your order ships.

• Customers are responsible for:

  • Ensuring delivery sites are accessible to freight carriers.

  • Having someone available to receive and sign for the shipment.

Damages

• Inspect deliveries immediately upon arrival.

• Report any visible damage to BG Drives within 3 business days.

• Failure to report damages within this window may limit our ability to resolve claims.